Performance Motorsports Frequently Asked Questions Page

Vehicles For Sale thru Performance Motorspotrs

Performance Motorsports
**Frequently Asked Questions**
Page

Currently, we are getting up to 1,500 or more emails a day. The goal of this page is to help the sender answer their question right away, instead of having to wait up to 48 hours for a email back from our Internet Department. Please fully read this page and look for an answer to your question. Hopefully, you will find the answer to your question right here! If not, please feel free to email us again. Thanks again!

Q: How much is shipping?

Q: Do you have a return or exchange policy?

Q: I paid for my purchase directly thru PayPal and did not use your checkout system. Now what?

Q: Do you combine shipping if I purchase more than 1 item?

Q: Do you ship internationally?

Q: Do you have this exact item, but in another SIZE or COLOR?

Q: If I want an item in RED, can I just purchase it in BLUE and tell you later that I want it in RED?

Q: What type of payments do you accept?

Q: How much is shipping?

A: We have a WORLDWIDE SHIPPING chart on every eBay listing.

If the item is Thor, Icon, Joe Rocket, HJC, Shoei, Arai(under $55), Suomy, AGV, Yoshimura, Shark, Arlen Ness, K&N, Puig, Memphis Shades, KBC, Alpinestars(under $55) or Power Trip, use the following chart:
CLICK below to enlarge

If you are looking at an Alpinestars, Arai, Icon or Thor item(above $55), use the following chart:
CLICK below to enlarge

Q: Do you have a return or exchange policy?

A: Yes, we do accept return or exchanges. The item must have it's original box/packaging/tags. Do Not use the manufacturer product box as the shipping container. Please ship us the item back in the box we shipped it to you in. Exchange/Return must be mailed within 35 days of the original purchase date. Mail exchanges/returns to: Performance Motorsports, 11099 Water Tower Ct., Holland, MI 49424.

Exchanges and Returns: $11 flat fee for any item. Wether it's a Helmet, Jackets, Suits, Boots, Shoes, Gloves, T-Shirt, or Helmet Shield, the fee is the same. All returns and exchanges must include our AUTHORIZATION FORM. This form will include all information to help us process the return/exchange quickly and correctly. CLICK HERE for the return/exchange Authorization Form. Please email or call for availability on exchanges because the item may not be available. Refunds oricinally purchased with free shipping(most alpinestars and Pazzo Racing items), a normal shiping charge will also be deducted from the refund.

Q: I paid for my purchase directly thru PayPal and did not use your checkout. Now what?

A: If you did not use our checkout system, your payment will not be linked to your purchase. We process hundreds of transactions a day, so we use our checkout system to directly link your payment right to your purchase. The checkout will also guide you thru the process of entering your address and any additional information. You are also able to make your payment right thru the checkout. Payments we accept are: PayPal, Money orders, Personal checks, Cashier checks, Discover Card, Visa, and MasterCard.

Q: Do you combine shipping if I purchase more than 1 item?

A: Yes. We offer a 30% shipping discount on your overall shipping total. To qualify for the shipping discount, purchases must be made on the SAME DAY. Just add the items shipping charges together for the items you are purchasing, and subtract 30%. That will give you the lowered overall shipping total.

For example: If you are a domestic customer and you purchase a helmet, visor and gloves. Shipping would normally be: $18.80 for the helmet, $8.80 for the visor and $8.80 for the gloves. Making the shipping total $36.40. But, with the 30% shipping discount, you would actually just take the total($36.40) and multiply it by .7. That will give you the discounted total. So, the new shipping total with the discount taken out would only be $25.48 for all 3 items.

*Slip-On, Bolt-On and Full System Exhausts, and Rims do not qualify for the shipping discount.

Q: Do you ship internationally?

A: Yes, we do. Please refer to the shipping charts above for all shipping rates. You will see 3 different sections of the shipping charts. Domestic - refers to us shipping to the United States, including Alaska, Hawaii, Puerto Rico and all APO's. Canadian - refers to us shipping to Canada only. International - refers to us shipping to all other countries besides Canada and the United States.

Q: Do you have this exact item, but in another SIZE or COLOR?

A: Please look in our eBay store for all of our available colors and sizes. You can go also directly to: www.performancemoto.com/ebay.htm. If you do not find the item in our store, it means that the item is out of stock at this time or that it is discontinued.

Q: If I want an item in RED, can I just purchase it in BLUE and tell you later that I want it in RED?

A: No, sorry. The size and color that is in the title IS the item you will be shipped. For example, please do not bid/purchase a Large size item, and in a note later, mention you want a Medium. Items are pulled and shipped based on the item title. Also, if an item becomes out of stock from being sold here in our physical store, we do reserve the right to refund your payment in full. Please look in our eBay STORE for the exact color and size you need. If you do not find it in our eBay STORE, feel free to EMAIL US.

Q: What type of payments do you accept?

A: For payment, we accept PayPal, Money orders, Personal checks, Cashier checks, Discover Card, Visa, and MasterCard. Use PayPal for the quickest transaction. Cash is only accepted for transactions where the buyer picks up the item from our store. If you do not go through our checkout after your purchase, it will delay your item(s) processing and shipping. If mailing payment, send to: Performance Motorsports, 11099 Water Tower Ct., Holand, MI 49424.

Customer Service:
	«« CLICK HERE to email our internet department
	«« AOL Instant Messenger Customer Chat Support. AIM screen name is: PerformanceMoto
	MSN Instant Messenger Customer Chat Support. MSN screen name is: PerformMotosports@hotmail.com (use this for instant messenger only, not email please)
	Store Phone: 616-392-2112 Internet Department: 616-494-0103 Fax Number: 616-39-CYCLE
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	«« Driving Directions to: 11099 Water Tower Ct. Holland, MI 49424